We must receive all returns/exchanges of items within 15 days of your receipt of the product. All tags must be intact for the return/exchange to be processed. All items must be returned in the condition that they were received.
In order to take advantage of your rights under this returns policy you must e-mail us outlining why you wish to return the product.
You can do this by visiting the Order History section within your account and pressing the cancellation button.
Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you.
Please send all returns to:
Turpin Distribution Ltd,
Stratton Business Park,
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item less the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Directgov website.
Refunds will be credited to the original purchaser’s card.
Please note that Postage costs will apply for exchanges also.
By law, in the European Union, you also have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded.
We will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the items will be returned to the customers.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50.
Please note you are responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).
For more information about your other statutory rights, please visit the The Citizens Advice service website.
Or the Office of Fair Trading.